Ordering
You can find all your orders listed in the order history in your account. You also received a conformation e-mail with the order details.
Yes, you can! You can change or cancel the order before 24 hours of delivery date. Please contact our customer service if you need to make adjustments to your order. We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.
If you experience any issues with your orders, please contact our customer service. We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.
When the order is placed, you'll received a confirmation e-mail with the details of the order. If you create an account, you can see all your order details and personal information.
Yes, there will be a white envelope included for each card.
Unfortunately not our main product is YourGiftCheque with a gift box. As extra option you can add a card or balloon to surprise someone.
Enter your promo code on the checkout page.
Our cards and balloons has different sizes. This can be found in the product description.
Yes, the personalization on the cards, balloons and giftbox are free. We don't charge extra costs.
Payment
Our payment method's are: IDEAL, VISA, Mastercard, American Express, Bancontact, Apple Pay, Giropay, KBC/CBC, Belfius Direct Net, ING Home'Pay or a local bank transfer.
All our products are in euros. The YourGiftCheque will be calculated from euros to guilders with a daily rate of ordering. For more information visit our page Currency.
Delivery
We deliver the orders from Monday till Saturday between 09:00 till 17:30 (Curaçao time ). At the Checkout page you can choose your deliver date and time. Note: for deliver time is it only possible to choose: morning or afternoon. We do our best to deliver your order on the specific time. Ordering before 17:00 (Curaçao time) can be deliver the next day. For more information visit our page Delivery.
We deliver in Curaçao and the Netherlands. For delivery in the Netherlands, please contact the Customer Service and we'll help you further.
At the check out page you have to make a choice between Banda Ariba or Banda Abou and the delivery costs will appear. Banda Ariba costs €5,95 and Banda About costs €10,95. For more information visit our page Delivery.
It’s not possible to track you order on Curaçao.
My account
The advantage of an account is that all your orders and data are collected in one place. You can find everything directly in a clear overview. Visit the page Account to create your own account with username and password.
If you would like to delete your account please contact our customer service. We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.
To update your username and password, visit your account on the page Account. Once you are signed in, you can change your username and password as well as any related account information.
Others
We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.
We don't have eCards available at this time.
Sad to hear! At the bottom of the email that you received from us, you can click on the unsubscribe link. It's also possible to contact our customer service and we'll do it for you. We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.
Yes, we charge 9% sales tax of your order and delivery costs.
If we haven’t answered your question here or still need more information contact our customer service. We are available Monday till Saturday from 09:00 until 17:30 (Curaçao time) via phone number / WhatsApp: +5999 461 52 55 or send an email to: webshop@yourgiftcheque.com.